Zoho Assist: Features and utilities
The key features of Zoho Assist are as below.
Help your customers via voice or video chat, work on multiple monitors at the same time if needed, and maintain a recorded log of support activities using the session recording feature. These recordings can then be used for internal audits and training sessions.
Zoho Assist is feature-rich and quite comprehensive. (Image credit: Zoho)
Security
Zoho Assist helps you protect your account with an extra layer of security using various 2FA solutions such as SMS or time-based OTPs. Also, since the service is web-based, there are no installs or downloads, and you do not need to worry about upgrades. Finally, the service provides logs of all events that can be used for a variety of administrative purposes. It is also firewall-friendly and provides secure and encrypted communications between you and your end-users thanks to SSL and AES 256-bit encryption.
Использование Zoho Assist для удаленного доступа к компьютеру или ноутбуку
Прежде чем иметь возможность пользоваться средствами для удаленного доступа Zoho Assist, потребуется выполнить регистрацию на официальном сайте https://www.zoho.com/assist/
После регистрации вам станет доступен личный кабинет, в котором и доступны все скачиваемые файлы и другие возможности
Обратите внимание: по умолчанию после регистрации вы получаете полноценный 15-дневный пробный период, но и после него не обязательно приобретать коммерческий план, бесплатно вам будет доступно как личное, так и коммерческое использование со следующими ограничениями:
- Одно одновременное подключение (без ограничений по времени).
- Один «специалист поддержки» (вы не сможете создать несколько аккаунтов, с которых выполняется подключение, будете подключаться только от имени себя).
- Только 5 компьютеров, к которым возможен неконтролируемый доступ (т.е. без подтверждений со стороны к компьютера, к которому мы подключаемся — в любой момент времени по Интернету, при условии, что компьютер включен или на нем настроена опция Wake-on-Lan).
После входа в свой аккаунт Zoho Assist (https://assist.zoho.com/) вы получите доступ к странице со следующими вкладками и пунктами:
- Remote Support — на этой вкладке отображаются прошлые сессии удаленных подключений, а также имеется возможность запустить новую сессию, нажав кнопку «Start Now» (какой-либо E-mail вводить не нужно). Причем, что-либо скачивать не обязательно (хотя и можно), подключение можно полностью выполнить в браузере, достаточно будет передать удаленному пользователю номер сессии или ссылку на неё (предпочтительнее, так как ему также будет предложено загрузить необходимый компонент, с его стороны это обязательно).
- Unattended Access — здесь отображается список компьютеров, к которым у вас есть неконтролируемый доступ и их статус в сети. Здесь же в подразделе Deployment можно сгенерировать ссылку для загрузки ПО, которое требуется установить на компьютере, к которому необходим неконтролируемый доступ (скачиваемый файл уникален и привязан к вашему аккаунту Zoho Assist, подключение будет возможным только под вашей учетной записью).
- Если вы предпочитаете использовать устанавливаемые приложения, то полный набор загружаемых файлов или ссылок на официальные магазины приложений находится на странице загрузок (кнопка слева от значка профиля справа вверху). Приложения разделены на категории: For Technician — устанавливается на компьютер или смартфон, с которого выполняется подключение, For Customer (Remote Support) — для удаленного компьютера, с необходимостью подтверждения подключения «на той стороне», For Customer (Unattended Access) — для удаленного компьютера для постоянного неконтролируемого доступа без подтверждений.
Zoho Assist: Security
Zoho Assist comes with multiple levels of security. First, you can protect your systems and clients using two-factor authorization or one-time passwords. Second, Zoho Assist uses SSL and 25-bit encryption to protect your and your clients’ data as it travels between your system and that of your client. Third, inactive session timeouts and an action log viewer allow you to avoid the risks of open yet unattended connections and to iteratively improve the quality of your support by reviewing sessions, focusing on what you do well and identifying areas for improvement.
Zoho Assists security features are enterprise-grade. (Image credit: Zoho)
Zoho Assist: Plans and pricing
There are two types of plans with Zoho Assist, and each has further sub-plans. You can opt for remote support, or you can choose an unattended access plan.
Multiple options allow you to pick the plan that suits your needs. (Image credit: Zoho)
If you choose remote support, the available plans are Standard, Professional, and Enterprise, at $8, $13, and $21 per month each, respectively. These plans give you one technician per month, a maximum of six simultaneous sessions, add-on services such as remote printing and custom branding, and session recordings, audits, notes, and auto-scheduling. The Standard plan is great for small companies with tech teams of two or three people. The Enterprise plan is ideal for companies that have about six support technicians.
There are two unattended access plans called Standard and Professional, and they cost $8 and $13 per month, respectively. These plans allow you to provide unattended support to up to 25 computers, and they come with useful add-ons such as bulk deployment and execution of tasks, custom reports, mobile apps for the technician, diagnostic tools, and voice and video chat. These plans are geared toward use by large companies that have two dozen or so dedicated technicians in their support team.
Zoho Assist: Security
Zoho Assist comes with multiple levels of security. First, you can protect your systems and clients using two-factor authorization or one-time passwords. Second, Zoho Assist uses SSL and 25-bit encryption to protect your and your clients’ data as it travels between your system and that of your client. Third, inactive session timeouts and an action log viewer allow you to avoid the risks of open yet unattended connections and to iteratively improve the quality of your support by reviewing sessions, focusing on what you do well and identifying areas for improvement.
Zoho Assists security features are enterprise-grade. (Image credit: Zoho)
Zoho Assist: Security
Zoho Assist comes with multiple levels of security. First, you can protect your systems and clients using two-factor authorization or one-time passwords. Second, Zoho Assist uses SSL and 25-bit encryption to protect your and your clients’ data as it travels between your system and that of your client. Third, inactive session timeouts and an action log viewer allow you to avoid the risks of open yet unattended connections and to iteratively improve the quality of your support by reviewing sessions, focusing on what you do well and identifying areas for improvement.
Zoho Assists security features are enterprise-grade. (Image credit: Zoho)
Zoho Assist: Plans and pricing
There are two types of plans with Zoho Assist, and each has further sub-plans. You can opt for remote support, or you can choose an unattended access plan.
Multiple options allow you to pick the plan that suits your needs. (Image credit: Zoho)
If you choose remote support, the available plans are Standard, Professional, and Enterprise, at $8, $13, and $21 per month each, respectively. These plans give you one technician per month, a maximum of six simultaneous sessions, add-on services such as remote printing and custom branding, and session recordings, audits, notes, and auto-scheduling. The Standard plan is great for small companies with tech teams of two or three people. The Enterprise plan is ideal for companies that have about six support technicians.
There are two unattended access plans called Standard and Professional, and they cost $8 and $13 per month, respectively. These plans allow you to provide unattended support to up to 25 computers, and they come with useful add-ons such as bulk deployment and execution of tasks, custom reports, mobile apps for the technician, diagnostic tools, and voice and video chat. These plans are geared toward use by large companies that have two dozen or so dedicated technicians in their support team.
Zoho Assist: Features and utilities
The key features of Zoho Assist are as below.
Help your customers via voice or video chat, work on multiple monitors at the same time if needed, and maintain a recorded log of support activities using the session recording feature. These recordings can then be used for internal audits and training sessions.
Zoho Assist is feature-rich and quite comprehensive. (Image credit: Zoho)
Security
Zoho Assist helps you protect your account with an extra layer of security using various 2FA solutions such as SMS or time-based OTPs. Also, since the service is web-based, there are no installs or downloads, and you do not need to worry about upgrades. Finally, the service provides logs of all events that can be used for a variety of administrative purposes. It is also firewall-friendly and provides secure and encrypted communications between you and your end-users thanks to SSL and AES 256-bit encryption.
Alternatives to Zoho Assist
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The competition
Most remote desktop connection manager applications work across all devices, so there is no required tie-in to the likes of Windows, macOS, Android, or iOS, and you can use the applications on any device. The main differentiations you should look at are features and price. An alternative such as TeamViewer comes with plenty of useful features, but its business plans range between $50 and $199 per month, making it considerably more expensive than even the top-tier plan from Zoho Assist.
AnyDesk is another decent alternative, but its high-end plans also cost $50 or more. Unless you have a very specific support need that Zoho Assist does not cater to, it is one of the best and most cost-effective remote desktop applications on the market today.
Find out more about the alternatives to Zoho Assist in our guide to the Best remote desktop software.
Zoho Assist: Interface and performance
Buttons and features on the Zoho Assist dashboard are either on the left of your screen or along the top. You can move between remote access, unattended access, and the reports and settings screens using the top ribbon. Depending on the screen you are on, the left-side menu bar will show you either information on support sessions, a breakdown of your available reports, and options to filter visible stats by type of support provided or by technician name.
Easily navigate the various screens and tabs on the UI. (Image credit: Zoho)
There are no real lags or long page-load times with the application. Unless you submit a request for a specific report that includes information on a vast number of sessions or support tasks, none of Zoho Assist’s tools or features take very long to load.
The competition
Most remote desktop connection manager applications work across all devices, so there is no required tie-in to the likes of Windows, macOS, Android, or iOS, and you can use the applications on any device. The main differentiations you should look at are features and price. An alternative such as TeamViewer comes with plenty of useful features, but its business plans range between $50 and $199 per month, making it considerably more expensive than even the top-tier plan from Zoho Assist.
AnyDesk is another decent alternative, but its high-end plans also cost $50 or more. Unless you have a very specific support need that Zoho Assist does not cater to, it is one of the best and most cost-effective remote desktop applications on the market today.
Find out more about the alternatives to Zoho Assist in our guide to the Best remote desktop software.
The competition
Most remote desktop connection manager applications work across all devices, so there is no required tie-in to the likes of Windows, macOS, Android, or iOS, and you can use the applications on any device. The main differentiations you should look at are features and price. An alternative such as TeamViewer comes with plenty of useful features, but its business plans range between $50 and $199 per month, making it considerably more expensive than even the top-tier plan from Zoho Assist.
AnyDesk is another decent alternative, but its high-end plans also cost $50 or more. Unless you have a very specific support need that Zoho Assist does not cater to, it is one of the best and most cost-effective remote desktop applications on the market today.
Find out more about the alternatives to Zoho Assist in our guide to the Best remote desktop software.
Zoho Assist: Interface and performance
Buttons and features on the Zoho Assist dashboard are either on the left of your screen or along the top. You can move between remote access, unattended access, and the reports and settings screens using the top ribbon. Depending on the screen you are on, the left-side menu bar will show you either information on support sessions, a breakdown of your available reports, and options to filter visible stats by type of support provided or by technician name.
Easily navigate the various screens and tabs on the UI. (Image credit: Zoho)
There are no real lags or long page-load times with the application. Unless you submit a request for a specific report that includes information on a vast number of sessions or support tasks, none of Zoho Assist’s tools or features take very long to load.
Zoho Assist: Security
Zoho Assist comes with multiple levels of security. First, you can protect your systems and clients using two-factor authorization or one-time passwords. Second, Zoho Assist uses SSL and 25-bit encryption to protect your and your clients’ data as it travels between your system and that of your client. Third, inactive session timeouts and an action log viewer allow you to avoid the risks of open yet unattended connections and to iteratively improve the quality of your support by reviewing sessions, focusing on what you do well and identifying areas for improvement.
Zoho Assists security features are enterprise-grade. (Image credit: Zoho)
Zoho Assist: Features and utilities
The key features of Zoho Assist are as below.
Help your customers via voice or video chat, work on multiple monitors at the same time if needed, and maintain a recorded log of support activities using the session recording feature. These recordings can then be used for internal audits and training sessions.
Zoho Assist is feature-rich and quite comprehensive. (Image credit: Zoho)
Security
Zoho Assist helps you protect your account with an extra layer of security using various 2FA solutions such as SMS or time-based OTPs. Also, since the service is web-based, there are no installs or downloads, and you do not need to worry about upgrades. Finally, the service provides logs of all events that can be used for a variety of administrative purposes. It is also firewall-friendly and provides secure and encrypted communications between you and your end-users thanks to SSL and AES 256-bit encryption.
Zoho Assist: Features and utilities
The key features of Zoho Assist are as below.
Help your customers via voice or video chat, work on multiple monitors at the same time if needed, and maintain a recorded log of support activities using the session recording feature. These recordings can then be used for internal audits and training sessions.
Zoho Assist is feature-rich and quite comprehensive. (Image credit: Zoho)
Security
Zoho Assist helps you protect your account with an extra layer of security using various 2FA solutions such as SMS or time-based OTPs. Also, since the service is web-based, there are no installs or downloads, and you do not need to worry about upgrades. Finally, the service provides logs of all events that can be used for a variety of administrative purposes. It is also firewall-friendly and provides secure and encrypted communications between you and your end-users thanks to SSL and AES 256-bit encryption.
The competition
Most remote desktop connection manager applications work across all devices, so there is no required tie-in to the likes of Windows, macOS, Android, or iOS, and you can use the applications on any device. The main differentiations you should look at are features and price. An alternative such as TeamViewer comes with plenty of useful features, but its business plans range between $50 and $199 per month, making it considerably more expensive than even the top-tier plan from Zoho Assist.
AnyDesk is another decent alternative, but its high-end plans also cost $50 or more. Unless you have a very specific support need that Zoho Assist does not cater to, it is one of the best and most cost-effective remote desktop applications on the market today.
Find out more about the alternatives to Zoho Assist in our guide to the Best remote desktop software.
The competition
Most remote desktop connection manager applications work across all devices, so there is no required tie-in to the likes of Windows, macOS, Android, or iOS, and you can use the applications on any device. The main differentiations you should look at are features and price. An alternative such as TeamViewer comes with plenty of useful features, but its business plans range between $50 and $199 per month, making it considerably more expensive than even the top-tier plan from Zoho Assist.
AnyDesk is another decent alternative, but its high-end plans also cost $50 or more. Unless you have a very specific support need that Zoho Assist does not cater to, it is one of the best and most cost-effective remote desktop applications on the market today.
Find out more about the alternatives to Zoho Assist in our guide to the Best remote desktop software.
Подключение к удаленному компьютеру в Zoho Assist
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С самим подключением к удаленному рабочему столу разобраться не сложно:
- На компьютере, с которого подключаемся либо нажимаем Start Now в личном кабинете прямо в браузере, либо устанавливаем программу Zoho Assist for Technician и нажимаем аналогичную кнопку в ней. Передаем сгенерированный код удаленному пользователю.
- На удаленном компьютере либо открываем join.zoho.com и вводим сгенерированный код, на той же странице будет ссылка на загрузку необходимого для подключения компонента. Либо заранее устанавливаем Zoho Assist for Customer Remote Support и вводим код подключения, на скриншоте — второй вариант.
- Работаем с удаленным подключением в браузере или в программе Zoho Assist, в котором доступны самые различные функции: передача файлов и чат, быстрое открытие системных элементов и действия по выключению, перезагрузке, входу в безопасный режим (в разделе Tools), параметры отображения (раздел View). Удаленный пользователь, при желании, может прервать удаленное подключение со своей стороны.
- Подключаться к компьютерам, на которых установлена служба для неконтролируемого доступа (Unattended Access) можно в любое время без каких-либо кодов с соответствующей вкладке в личном кабинете.
Zoho Assist доступен также и для мобильных устройств Android и iPhone/iPad в официальных магазинах приложений. Причем, что очень интересно, возможно подключение не только со смартфона или планшета к компьютеру (что доступно в большинстве программ для удаленного рабочего стола), но и обратное подключение (что редкость). Например, на скриншоте ниже — подключение через Интернет к удаленному экрану Android телефона.
К сожалению, в таком режиме управление удаленным смартфоном мышью на компьютере невозможно (ограничения безопасности мобильных ОС), но вы можете переписываться с удаленным пользователем в чате и видеть его экран, давая указания о необходимых действиях.
Подводя итог: функционально и по удобству использования (не считая отсутствия русского языка интерфейса) Zoho Assist — хорошее решение для удаленного управления компьютером. Если официальная информация о бесплатном плане использования ничего не утаивает и ограничений кроме указанных в начале статьи действительно нет — то и вовсе отличное (здесь я убедиться не смог, нужно ждать 15 дней).
А вдруг и это будет интересно:
Zoho Assist: Plans and pricing
There are two types of plans with Zoho Assist, and each has further sub-plans. You can opt for remote support, or you can choose an unattended access plan.
Multiple options allow you to pick the plan that suits your needs. (Image credit: Zoho)
If you choose remote support, the available plans are Standard, Professional, and Enterprise, at $8, $13, and $21 per month each, respectively. These plans give you one technician per month, a maximum of six simultaneous sessions, add-on services such as remote printing and custom branding, and session recordings, audits, notes, and auto-scheduling. The Standard plan is great for small companies with tech teams of two or three people. The Enterprise plan is ideal for companies that have about six support technicians.
There are two unattended access plans called Standard and Professional, and they cost $8 and $13 per month, respectively. These plans allow you to provide unattended support to up to 25 computers, and they come with useful add-ons such as bulk deployment and execution of tasks, custom reports, mobile apps for the technician, diagnostic tools, and voice and video chat. These plans are geared toward use by large companies that have two dozen or so dedicated technicians in their support team.
Zoho Assist: Features and utilities
The key features of Zoho Assist are as below.
Help your customers via voice or video chat, work on multiple monitors at the same time if needed, and maintain a recorded log of support activities using the session recording feature. These recordings can then be used for internal audits and training sessions.
Zoho Assist is feature-rich and quite comprehensive. (Image credit: Zoho)
Security
Zoho Assist helps you protect your account with an extra layer of security using various 2FA solutions such as SMS or time-based OTPs. Also, since the service is web-based, there are no installs or downloads, and you do not need to worry about upgrades. Finally, the service provides logs of all events that can be used for a variety of administrative purposes. It is also firewall-friendly and provides secure and encrypted communications between you and your end-users thanks to SSL and AES 256-bit encryption.
Zoho Assist: Security
Zoho Assist comes with multiple levels of security. First, you can protect your systems and clients using two-factor authorization or one-time passwords. Second, Zoho Assist uses SSL and 25-bit encryption to protect your and your clients’ data as it travels between your system and that of your client. Third, inactive session timeouts and an action log viewer allow you to avoid the risks of open yet unattended connections and to iteratively improve the quality of your support by reviewing sessions, focusing on what you do well and identifying areas for improvement.
Zoho Assists security features are enterprise-grade. (Image credit: Zoho)
Zoho Assist: Interface and performance
Buttons and features on the Zoho Assist dashboard are either on the left of your screen or along the top. You can move between remote access, unattended access, and the reports and settings screens using the top ribbon. Depending on the screen you are on, the left-side menu bar will show you either information on support sessions, a breakdown of your available reports, and options to filter visible stats by type of support provided or by technician name.
Easily navigate the various screens and tabs on the UI. (Image credit: Zoho)
There are no real lags or long page-load times with the application. Unless you submit a request for a specific report that includes information on a vast number of sessions or support tasks, none of Zoho Assist’s tools or features take very long to load.
Опис Програми
Мене представив розробник Zoho Corporation, Remote Desktop & Remote Access — Zoho Assist — це додаток Продуктивність на платформі Android. поточна версія 3.0.7 випущена на June 08, 2020. У цьому додатку понад 335.4 Тис завантажень та 424 голосів. рейтинг — 3.4 зірки, ви можете перевірити деталі нижче.
Zoho Assist — програмне забезпечення віддаленого робочого столу допомагає віддалено керувати комп’ютером прямо з пристрою Android через додаток віддаленого робочого столу. Мало того, ви можете надати віддалену підтримку і без нагляду комп’ютерів. Допоможіть клієнтам незалежно від того, де ви знаходитесь. Надайте своїм клієнтам бездоганну віддалену підтримку, коли вони їм найбільше потрібні. Легко запрошуйте клієнтів на віддалений сеанс підтримки Надішліть запрошення на віддалений сеанс із програми Zoho Assist — Technician або поділіться URL-адресою запрошення з клієнтами. Ви будете миттєво підключені до комп’ютера свого клієнта, як тільки він прийме запрошення або натисне URL-адресу. Доступ до віддалених комп’ютерів без нагляду За допомогою програми Zoho Assist — Technician ви можете керувати віддаленим комп’ютером свого клієнта без нагляду, де б ви не знаходилися. Це означає, що ви можете вирішувати проблеми на віддалених комп’ютерах, навіть не вимагаючи, щоб клієнт був перед ним. Кілька навігаційних моніторів Переміщення між будь-якою кількістю моніторів, підключених до віддаленого робочого столу. Активне виявлення монітора здійснюється автоматично. Зробіть миттєві скріншоти Zoho Assist програмне забезпечення віддаленого доступу Миттєво знімайте знімки екрана одним натисканням. Використовуйте зображення, щоб пізніше виправити проблеми та усунути неполадки. Передача файлів Передача файлів на і з вашого пристрою Android під час сеансу віддаленого доступу. Надсилання та отримання файлів навіть на віддалений комп’ютер без нагляду. Завжди в безпеці Zoho Assist використовує розширене 128-бітове та 256-бітове шифрування AES. Всі віддалені сесії підтримки безпечні та надійні. Як це працює Крок 1: Відкрийте додаток Zoho Assist — Technician. Введіть електронну адресу клієнта, щоб запросити його на віддалений сеанс підтримки. Ви також можете скопіювати та надіслати їм URL-адресу безпосередньо. Крок 2. Клієнт буде підключений до сеансу, як тільки він натисне URL-адресу запрошення. Тепер ви зможете побачити, що бачать клієнти. А також дистанційно керувати комп’ютером замовника. Крок 3: Чат із клієнтом надайте рекомендації. Ви також можете запросити іншого фахівця, щоб разом вирішити проблему. Напишіть, будь ласка, на [email protected] та розкажіть про свій досвід. Крім того, якщо ви хочете надати віддалену підтримку для Android-пристрою клієнта, попросіть свого клієнта завантажити наш додаток для клієнтів тут:https://play.google.com/store/apps/details?id=com.zoho.assist.agent
в даний час ми пропонуємо версію 3.0.7. Це наша остання, найбільш оптимізована версія. він підходить для багатьох різних пристроїв. безкоштовно скачайте безпосередньо apk з Google Play Store або інших версій, на яких ми розміщуємо хостинг. крім того, ви можете завантажувати без реєстрації і не потрібно входити в систему.
у нас є понад 2000+ доступних пристроїв для Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet … з такою кількістю опцій, вам легко вибрати ігри або програмне забезпечення, яке відповідає вашому пристрою.
це може стати в нагоді, якщо в магазині додатків google є будь-які обмеження країни або будь-які обмеження з боку вашого пристрою.
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Zoho Assist: Plans and pricing
There are two types of plans with Zoho Assist, and each has further sub-plans. You can opt for remote support, or you can choose an unattended access plan.
Multiple options allow you to pick the plan that suits your needs. (Image credit: Zoho)
If you choose remote support, the available plans are Standard, Professional, and Enterprise, at $8, $13, and $21 per month each, respectively. These plans give you one technician per month, a maximum of six simultaneous sessions, add-on services such as remote printing and custom branding, and session recordings, audits, notes, and auto-scheduling. The Standard plan is great for small companies with tech teams of two or three people. The Enterprise plan is ideal for companies that have about six support technicians.
There are two unattended access plans called Standard and Professional, and they cost $8 and $13 per month, respectively. These plans allow you to provide unattended support to up to 25 computers, and they come with useful add-ons such as bulk deployment and execution of tasks, custom reports, mobile apps for the technician, diagnostic tools, and voice and video chat. These plans are geared toward use by large companies that have two dozen or so dedicated technicians in their support team.
Zoho Assist: Plans and pricing
There are two types of plans with Zoho Assist, and each has further sub-plans. You can opt for remote support, or you can choose an unattended access plan.
Multiple options allow you to pick the plan that suits your needs. (Image credit: Zoho)
If you choose remote support, the available plans are Standard, Professional, and Enterprise, at $8, $13, and $21 per month each, respectively. These plans give you one technician per month, a maximum of six simultaneous sessions, add-on services such as remote printing and custom branding, and session recordings, audits, notes, and auto-scheduling. The Standard plan is great for small companies with tech teams of two or three people. The Enterprise plan is ideal for companies that have about six support technicians.
There are two unattended access plans called Standard and Professional, and they cost $8 and $13 per month, respectively. These plans allow you to provide unattended support to up to 25 computers, and they come with useful add-ons such as bulk deployment and execution of tasks, custom reports, mobile apps for the technician, diagnostic tools, and voice and video chat. These plans are geared toward use by large companies that have two dozen or so dedicated technicians in their support team.
Zoho Assist: Interface and performance
Buttons and features on the Zoho Assist dashboard are either on the left of your screen or along the top. You can move between remote access, unattended access, and the reports and settings screens using the top ribbon. Depending on the screen you are on, the left-side menu bar will show you either information on support sessions, a breakdown of your available reports, and options to filter visible stats by type of support provided or by technician name.
Easily navigate the various screens and tabs on the UI. (Image credit: Zoho)
There are no real lags or long page-load times with the application. Unless you submit a request for a specific report that includes information on a vast number of sessions or support tasks, none of Zoho Assist’s tools or features take very long to load.
Zoho Assist: Interface and performance
Buttons and features on the Zoho Assist dashboard are either on the left of your screen or along the top. You can move between remote access, unattended access, and the reports and settings screens using the top ribbon. Depending on the screen you are on, the left-side menu bar will show you either information on support sessions, a breakdown of your available reports, and options to filter visible stats by type of support provided or by technician name.
Easily navigate the various screens and tabs on the UI. (Image credit: Zoho)
There are no real lags or long page-load times with the application. Unless you submit a request for a specific report that includes information on a vast number of sessions or support tasks, none of Zoho Assist’s tools or features take very long to load.
